Tech Stack

Description

You will be the first point of contact for internal support issues, triaging and resolving cases for both office-based and remote users. You'll ensure timely resolution, maintain video conferencing equipment, and assist with hardware deployment and on/off boarding.

Requirements

• 0-1 year in technical help desk or relevant experience
• Basic understanding of Windows OS and Microsoft Office
• Experience with ticketing systems, LDAP, M365, or Active Directory is a plus
• Strong communication and collaboration skills
• Self-directed with ability to meet deadlines

Responsibilities

• Analyze and prioritize incoming service requests
• Troubleshoot basic hardware and software issues
• Maintain video conferencing software and equipment
• Perform on/off boarding processes and end-user training
• Assist in hardware deployment, replacement, and maintenance