💼 About This Role

You'll own and scale the global onboarding and activation function at Topsort, a high-growth ad tech startup democratizing privacy-first advertising. You'll build the post-sale engine that drives enterprise go-lives from technical discovery through launch and activation.

🎯 What You'll Do

• Drive major customer integrations from technical discovery through launch and activation.
• Build standardized onboarding frameworks, playbooks, checklists, and launch SLAs.
• Translate commercial commitments into structured integration plans with cross-functional teams.
• Act as first-line technical triage to reduce engineering escalations and improve documentation.
• Mentor junior PMs and define hiring roadmap for a 3-5 person Implementation team.

📋 Requirements

• 5+ years in Implementation, Solutions Engineering, or Technical Program Management within SaaS/Ad Tech/Retail Media.
• 20+ enterprise implementations led from technical discovery through launch and activation.
• Experience building onboarding systems, playbooks, and frameworks (not just coordinating tasks).
• Technical fluency with APIs, data flows, integration architecture, and implementation trade-offs.

✨ Nice to Have

• Bachelor's or Master's degree in Computer Science or Engineering.
• Experience with ad tech platforms or retail media networks.
• Background in post-sales leadership in high-growth environments.

🎁 Benefits & Perks

• 🚀 High-growth startup with rapid career advancement opportunities.
• 🌍 Global team with hubs in 5 major cities across the Americas and Europe.
• 💰 Competitive equity in a fast-growing company.
• 🏖️ Flexible PTO and remote-friendly culture.

📨 Hiring Process

Apply directly through the company's career portal; the process typically includes recruiter screen, hiring manager interview, and a technical/strategy presentation.

🚩 Heads Up

• Role title 'Implementation Lead' but requires 5+ years experience and leading 20+ implementations, which is closer to a Director level.
• Mentions 'team building' and 'hiring roadmap' but team size is only 3-5 people, which may indicate heavy individual contributor expectations.
• List of 'what we value' includes 'deep dive into details' and 'adaptability' which are soft skills that may signal a lack of structure.