Tech Stack

Description

This role leads and optimizes delivery operations and unit economics for Rocket Now. You will identify structural challenges, translate them into actionable initiatives, and drive continuous improvement in delivery efficiency, cost, and service quality.

Requirements

• 3-8+ years experience in operations management, BizOps/Platform Strategy, management consulting, or business analytics
• Proven track record of improving operational metrics and unit economics
• Ability to deconstruct complex processes and identify improvement levers
• Experience driving cross-functional initiatives from ideation to implementation
• Data-driven decision-making skills; practical SQL knowledge

Responsibilities

• Own key delivery business metrics (cost per order, delivery time, utilization, supply-demand balance, profitability)
• Identify structural operational challenges across delivery processes (supply planning, matching, fulfillment, incentives, recovery)
• Design and optimize operational mechanisms (incentives, pricing/subsidies, delivery area/radius)
• Lead cross-functional collaboration with Product, Tech, Logistics, CS, Finance to drive improvement initiatives
• Execute pilots, impact sizing, and post-launch performance evaluation for logistics and platform functions