🛠 Tech Stack

💼 About This Role

You'll steward strategic North American enterprise customers for JumpCloud's unified open directory platform. Your primary mission is to protect and grow a significant Book of Business through deep account engagement and proactive risk identification. This is a high-visibility role with C-level IT and Security executives.

🎯 What You'll Do

• Own retention and growth of top-tier enterprise accounts
• Conduct Executive Business Reviews and roadmap discussions
• Analyze customer health data to identify risks and expansion opportunities
• Align Customer Success, Marketing, and Leadership on account strategy

📋 Requirements

• 5+ years in enterprise SaaS account management or customer growth
• Managed a $10M+ ARR book of business with consistent quota overachievement
• Experience with value-based sales methodologies (Challenger, MEDDIC, SPIN)
• Bachelor's degree required; MBA highly preferred

✨ Nice to Have

• Experience managing partner-led enterprise accounts
• Proficiency in Salesforce and Clari

🎁 Benefits & Perks

• 🏖️ Remote-first culture
• 🏥 Comprehensive health benefits
• 📈 Equity
• 💰 Competitive compensation
• ✈️ 25% travel for customer engagement