💼 About This Role

You'll own a book of customer accounts, handling L2 technical escalations and running benefit renewals end-to-end. You'll investigate issues and partner with Engineering and Product teams to improve platform delivery.

🎯 What You'll Do

• Manage a book of accounts and L2 technical escalations
• Coordinate benefit renewal process end-to-end
• Run technical onboarding and product walkthroughs
• Investigate technical issues and escalate to Engineering
• Build documentation and resources to reduce repeat queries

📋 Requirements

• Experience in a customer-facing technical role
• Strong troubleshooting instincts
• Clear communication of technical concepts to non-technical audiences
• Organizational skills for managing multiple accounts

✨ Nice to Have

• Benefits, HR tech, or payroll domain knowledge
• SaaS platform integration or API familiarity
• Training or enablement session experience
• Scaling startup environment experience

🎁 Benefits & Perks

• 💰 Competitive base salary + equity
• 💳 £100 monthly personal Ben Balance
• 🍔 Weekly lunch provided in office
• 🏖️ 28 days holiday plus bank holidays, option to buy/sell
• 🌴 Work-from-abroad scheme