🛠 Tech Stack

💼 About This Role

You'll lead a globally distributed Client Services team, introducing operational structure and scalable processes while shifting from reactive support to proactive client engagement. You'll coordinate across engineering, product, and account teams to improve delivery metrics and automation.

🎯 What You'll Do

• Lead and develop a globally distributed Client Services team across SA, UK, and US
• Provide structure and clarity across team responsibilities and working methodology
• Support consistent handling of operational incidents and escalations
• Coordinate between Client Services, Engineering, Product, Finance, and Account Management
• Track and improve performance against KPIs, SLAs, and operational delivery metrics

📋 Requirements

• Experience managing service or operations teams of 6–10+ people within SaaS or platform environment
• Experience leading distributed teams across multiple time zones
• Strong coaching and mentoring capability with a track record of developing team capability over time
• Experience using Zendesk, Jira or Asana to manage operational workflows

✨ Nice to Have

• Experience working in fintech, payments or incentives platforms
• Familiarity with API-based products or technical delivery environments
• Experience working with supplier-side performance data or outsourced service providers

🎁 Benefits & Perks

• 🎂 Birthday off (21 days holiday + extra day for birthday)
• 💰 Retirement Fund (5%)
• 🏥 Health insurance contribution
• 💻 Top spec equipment including laptop, mouse, keyboard, monitor
• 📚 Team Learning & Development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Technical/operational interview· 60 min