🛠 Tech Stack

💼 About This Role

You'll serve as the frontline connection for customers, providing exceptional support in German. You'll handle voice and non-voice inquiries, resolving issues efficiently while maintaining detailed records. This role offers remote flexibility with a global team.

🎯 What You'll Do

• Respond to customer inquiries in German via voice or chat.
• Identify needs and provide accurate resolutions per guidelines.
• Update customer accounts and maintain interaction records.
• Collaborate with team members to ensure seamless service.

📋 Requirements

• C1-C2 or native-level German proficiency
• At least B2 English level
• 6+ months customer support experience in German
• Ability to work German business hours

✨ Nice to Have

• Experience in phone and email support
• Fast typing skills
• Familiarity with AI tools

🎁 Benefits & Perks

• 🏖️ Remote Flexibility
• 🌍 Global Team Collaboration
• 📈 Skill Development
• ⚖️ Work-Life Balance

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 24 hours