💼 About This Role

You'll lead enterprise-scale AI deployments for a category-defining platform, owning high-impact implementation programs from executive workshops to operational rollout. This role shapes delivery standards and drives immediate ROI for customers.

🎯 What You'll Do

• Lead strategic AI onboarding for enterprise customers
• Architect technical roadmaps and manage project timelines
• Operationalize AI at scale through multi-phase implementations
• Drive immediate ROI with value-based adoption goals

📋 Requirements

• 5+ years leading enterprise SaaS or AI implementations
• Expert skills in program management across cross-functional teams
• Proven ability to lead executive-level workshops
• Deep understanding of contact center KPIs and ROI

✨ Nice to Have

• Experience with speech analytics or AI-driven CX platforms
• High-growth startup experience

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏥 Comprehensive medical, dental, vision
• 🏖️ Flexible unlimited PTO
• 📱 Monthly mobile + internet stipend
• 🧘 Quarterly lifestyle spending account

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical / Case Interview· 60 min
4. 4Executive Interview· 30 min
5. 5Offer· N/A