Description

You will lead, manage, and expand long-term customer relationships, acting as a trusted advisor to help clients achieve their business goals using Similarweb's digital intelligence platform. Your focus will be on driving user engagement, adoption, and identifying growth opportunities while mitigating churn risks.

Requirements

• Solid understanding of digital marketing space and trends
• Client-facing experience
• Strong relationship-building skills
• Analytical and consulting mindset with data storytelling ability
• 2-3 years experience as a CSM

Responsibilities

• Lead, manage, and expand long-term customer relationships
• Act as trusted partner and advisor, providing actionable insights
• Identify and mitigate churn risks, implement proactive retention measures
• Ensure user engagement and demonstrate platform value
• Develop subject matter expertise across product portfolio