🛠 Tech Stack

💼 About This Role

You'll own Kustomer's visual identity across every channel, managing a small in-house team while producing IC-level design work. You'll define and protect the brand across digital, print, events, and in-product touchpoints. You'll collaborate with cross-functional teams to deliver against ambitious goals and leverage AI tools to raise the quality bar.

🎯 What You'll Do

• Define and protect Kustomer's visual identity across all customer touchpoints
• Build scalable design systems for consistent brand expression
• Propose creative concepts and guide them from brief to ship
• Articulate creative vision to executive leadership
• Oversee print production and manage vendor relationships

📋 Requirements

• 10+ years of creative direction grounded in art direction and design fundamentals
• At least 3 years driving brand initiatives in-house with measurable outcomes
• Experience designing across both B2C and Enterprise SaaS contexts
• Fluency in Figma and Adobe Creative Suite

✨ Nice to Have

• Comfort working with AI-assisted design tools
• Strong business acumen balancing brand vision with constraints
• Experience collaborating with product to identify brand expression opportunities

🎁 Benefits & Perks

• 💰 Competitive salaries and stock options
• 🏥 100% healthcare coverage (US)
• 🏖️ Generous vacation policy
• 📶 WiFi and Mobile reimbursement
• 💰 401K (US)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Portfolio Review· 60 min