12h ago

Associate Director, Operations Global Delivery

San JosΓ©, Costa Rica

✨ $95k-$130k / yearest.

full-timelead

πŸ’Ό About This Role

You'll manage operational governance for the Costa Rica hub, partnering with regional and global leadership to turn strategic goals into efficient workflows. Your focus is on maintaining a stable, scalable, high-performing operation with clear performance data. Kepler is recognized as a Best Place to Work by AdAge.

🎯 What You'll Do

  • Monitor operational health across Costa Rica hub teams
  • Ensure adherence to SOPs and identify process improvements
  • Support rollout of new global functions and workflows
  • Track delivery risks and collaborate on training initiatives

πŸ“‹ Requirements

  • 5+ years in operations management or delivery governance
  • Process improvement and workflow optimization experience
  • Cross-functional and global stakeholder collaboration
  • Advanced English proficiency (B2+/C1 level)

✨ Nice to Have

  • Experience with workforce planning
  • Experience in digital marketing or ad tech
  • Familiarity with operational data and metrics

🎁 Benefits & Perks

  • πŸ–οΈ Unlimited PTO
  • πŸ“ˆ Growth opportunities
  • πŸ’° Transparent compensation
  • πŸŽ‰ Fun work environment
  • πŸ† Award-winning culture

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter ScreenΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 45 min
  3. 3Panel InterviewΒ· 60 min
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