💼 About This Role

You'll manage operational governance for the Costa Rica hub, partnering with regional and global leadership to turn strategic goals into efficient workflows. Your focus is on maintaining a stable, scalable, high-performing operation with clear performance data. Kepler is recognized as a Best Place to Work by AdAge.

🎯 What You'll Do

• Monitor operational health across Costa Rica hub teams
• Ensure adherence to SOPs and identify process improvements
• Support rollout of new global functions and workflows
• Track delivery risks and collaborate on training initiatives

📋 Requirements

• 5+ years in operations management or delivery governance
• Process improvement and workflow optimization experience
• Cross-functional and global stakeholder collaboration
• Advanced English proficiency (B2+/C1 level)

✨ Nice to Have

• Experience with workforce planning
• Experience in digital marketing or ad tech
• Familiarity with operational data and metrics

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 📈 Growth opportunities
• 💰 Transparent compensation
• 🎉 Fun work environment
• 🏆 Award-winning culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min