💼 About This Role

You'll help customers use Bigblue and solve day-to-day problems, while educating them on logistics and tech aspects. You'll be the merchant's voice to improve the app and contribute to operational excellence in a fast-growing scale-up.

🎯 What You'll Do

• Respond to customer requests via chat and build personalized relationships
• Find quick and adapted solutions to each customer problem
• Help and train merchants on the Bigblue App to make them experts
• Enrich Help Center content to support user independence
• Gather feedback and liaise with Product and Ops teams

📋 Requirements

• 1+ year in a client-facing role
• Organizational and time management skills
• Native Spanish and fluent English
• Analytical mindset

✨ Nice to Have

• Experience in e-commerce or logistics
• Familiarity with SaaS platforms

🎁 Benefits & Perks

• 🍱 Food budget of €110/month
• 🧘‍♀️ ClassPass membership
• 🖥️ MacBook or equipment of choice
• 🩺 100% health insurance with Benefiz