🛠 Tech Stack

💼 About This Role

You'll implement and configure Zoom Contact Center and related CCaaS solutions for clients. You will work on high-complexity projects and mentor others. This role offers the chance to be a thought leader in CX transformation and omnichannel technologies.

🎯 What You'll Do

• Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions
• Implement high-complexity projects with risk management and solution testing
• Mentor software engineers on the project team
• Code and test projects in JavaScript for quality delivery

📋 Requirements

• 3+ years experience in Zoom Contact Center and UC environments
• Experience with enterprise CCaaS architecture for complex needs
• Knowledge of SIP Protocol, RESTful APIs, WebRTC, SSO/identity management
• 2+ years software development in JavaScript, Python, Java, or C++

✨ Nice to Have

• Experience with Conversational AI platforms
• Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, Zendesk)
• Industry certifications for Zoom Contact Center

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💰 Competitive compensation (estimated range)
• 📈 Career growth opportunities
• 🏥 Health benefits package (typical for employer)

🚩 Heads Up

• Requires US daytime hours but location is Manila (time zone mismatch)
• Mentions both senior consultant and software engineer responsibilities (role ambiguity)