🛠 Tech Stack

💼 About This Role

You'll join Inter's customer experience team to analyze operational flows and drive continuous improvement. You'll identify root causes, propose solutions, and facilitate workshops to align cross-functional teams.

🎯 What You'll Do

• Establish and prioritize service flow backlogs based on user needs
• Identify problems and opportunities through complex data analysis
• Manage stakeholder relationships and facilitate communication
• Define and analyze metrics to evaluate project success

📋 Requirements

• Bachelor's degree in Administration, Production Engineering or related field
• Knowledge of BPM, PDCA, Lean Six Sigma or similar
• Proficiency in Tableau, Figma, and Salesforce
• Advanced English communication skills

✨ Nice to Have

• Knowledge of AI platforms

🎁 Benefits & Perks

• 🍽️ Meal and food vouchers
• 🏥 Health and dental insurance
• 🔒 Life insurance
• 🎂 Birthday Day Off
• 👶 Extended parental leave and childcare support

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Resume Screening· 1 week
2. 2Initial Screening Call· 30 min
3. 3Assessments· 1 hour
4. 4Technical Test· 1 week
5. 5Leadership Interview· 1 hour