💼 About This Role

You'll oversee a cluster of supervisors and captains to ensure the success of their teams. You'll drive productivity and efficiency across accounts and maintain high-quality service outputs through coaching and mentoring. This hybrid role in Taguig offers the chance to shape operational strategies.

🎯 What You'll Do

• Monitor supervisors' performance, attendance, and service quality.
• Conduct health checks on accounts and resolve issues.
• Communicate unstaffed resources to talent acquisition.
• Provide weekly coaching and constructive feedback.

📋 Requirements

• Proven operations management experience in a BPO environment.
• At least 1-year experience in the Virtual Assistant industry.
• Excellent written and verbal English communication skills.

✨ Nice to Have

• Tech savvy and a fast learner.
• Adaptable and flexible.

🚩 Heads Up

• Requires BPO experience but also VA industry experience, which may narrow candidates.
• Duties include ad hoc tasks not clearly defined.
• Salary estimated based on title and location; no explicit salary range listed.