🛠 Tech Stack

💼 About This Role

You'll lead a team of Customer Success Managers driving customer retention and expansion in a global NaaS company. You'll align team efforts with company goals and implement strategies to improve customer experience. This role offers leadership in a fast-paced tech environment with opportunities for growth.

🎯 What You'll Do

• Lead, coach, and develop a team of CSMs to enhance performance.
• Drive retention through proactive engagement and success planning.
• Guide team to uncover upsell and cross-sell opportunities.
• Collaborate with Sales, Solutions Architecture, and Product teams.

📋 Requirements

• 3-5+ years in customer success, account management, or sales.
• At least 2 years in a leadership or team lead capacity.
• Experience in a tech-driven environment (cloud, SaaS, networking).
• Proven ability to deliver results in customer retention and account growth.

✨ Nice to Have

• Experience with Salesforce and Power BI.
• Bachelor's degree in Business, Marketing, or related field.

🎁 Benefits & Perks

• 🎂 Birthday Leave
• 🌟 Legend and Kudos Awards
• 🏥 Health and wellness program
• 📈 Career growth opportunities