4h ago
Customer Support Representative
San Jose
✨ $80k-$120k / yearest.
full-timemid
💼 About This Role
You'll join Lumilens, a well-funded startup building critical photonics infrastructure for AI supercomputing. You'll drive customer demand and manage post-sales activities to ensure customer satisfaction. This is a unique opportunity to work with world-class engineers and make an outsized impact from the ground up.
🎯 What You'll Do
- Drive customer demand and deliverables with operations team
- Manage customer expectations and satisfaction in post-sales
- Manage customer demand and forecast for quarterly commits
📋 Requirements
- Bachelor degree with analytical skill
- Exposure to managing customer expectations in optical transceivers
- Strong background in photonics device physics
- Experience in fast-paced high-tech environment
✨ Nice to Have
- Experience in integrated photonics packaging and co-design
- Familiarity with wafer-level reliability and optical wafer probing
- Prior engagement with Tier-1 datacenter customers
🎁 Benefits & Perks
- 💰 Competitive salary commensurate with experience
- 🏥 Comprehensive health insurance
- 📈 Professional development opportunities and certification support
- 🔧 Access to cutting-edge technology and cloud platforms
- 🤝 Collaborative work environment with cross-functional teams
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