4h ago

Customer Support Representative

San Jose

$80k-$120k / yearest.

full-timemid

💼 About This Role

You'll join Lumilens, a well-funded startup building critical photonics infrastructure for AI supercomputing. You'll drive customer demand and manage post-sales activities to ensure customer satisfaction. This is a unique opportunity to work with world-class engineers and make an outsized impact from the ground up.

🎯 What You'll Do

  • Drive customer demand and deliverables with operations team
  • Manage customer expectations and satisfaction in post-sales
  • Manage customer demand and forecast for quarterly commits

📋 Requirements

  • Bachelor degree with analytical skill
  • Exposure to managing customer expectations in optical transceivers
  • Strong background in photonics device physics
  • Experience in fast-paced high-tech environment

✨ Nice to Have

  • Experience in integrated photonics packaging and co-design
  • Familiarity with wafer-level reliability and optical wafer probing
  • Prior engagement with Tier-1 datacenter customers

🎁 Benefits & Perks

  • 💰 Competitive salary commensurate with experience
  • 🏥 Comprehensive health insurance
  • 📈 Professional development opportunities and certification support
  • 🔧 Access to cutting-edge technology and cloud platforms
  • 🤝 Collaborative work environment with cross-functional teams
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