🛠 Tech Stack

💼 About This Role

You'll own IT operational responsibilities including software asset management and Active Directory administration for a large federal services firm. Your core impact will be enhancing workflows and integrating AI solutions to drive efficiency in IT service delivery. This role offers hands-on experience with ServiceNow and Active Directory in a collaborative environment.

🎯 What You'll Do

• Manage software assets and Active Directory group administration
• Create, update, and maintain ServiceNow knowledge articles
• Provide escalated support and resolve IT service issues
• Identify process improvements and develop new workflows

📋 Requirements

• Experience with ServiceNow knowledge articles and work queues
• Strong customer service and issue resolution skills
• Ability to execute IT tasks with accuracy and consistency
• Skills in process improvement and workflow development

✨ Nice to Have

• Familiarity with Figma, LucidChart, or other collaboration tools
• Experience with project management tools and Microsoft Excel
• Knowledge of HTML or other web development coding

🎁 Benefits & Perks

• 🏖️ Collaborative community with growth opportunities
• 📚 Hands-on experience with ServiceNow and Active Directory
• 💡 Career development through certifications and training
• 💰 Competitive base pay with comprehensive benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Behavioral Interview· 45 min
4. 4Offer· 1 week