🛠 Tech Stack

💼 About This Role

You'll serve as the trusted business partner to the global Head of Support and CX, driving the rhythm of business for support leadership. You'll unlock data insights, inspect performance, and influence strategic decisions to deliver compelling customer support at global scale. This career-defining opportunity lets you shape a function at a hyper-growth, industry-defining innovator.

🎯 What You'll Do

• Identify operational bottlenecks and design scalable solutions using automation and AI.
• Extract key business insights from data to drive revenue and customer retention.
• Drive adoption of new tools and processes, including AI and automation platforms.
• Synthesize customer support experience to drive cross-functional alignment.

📋 Requirements

• 8+ years in Operations/Strategy focused on Customer Support or Customer Success.
• Deep knowledge of support methodology, processes, tools, and metrics.
• Track record of leading technology-enabled transformations with AI applications (e.g., ChatGPT).
• Expert in managing data, building reports, and using business intelligence tools.

✨ Nice to Have

• Experience with Salesforce, ClickUp, ZenDesk or comparable platforms.
• Direct experience with a SaaS business model and high-growth global environment.
• Demonstrated leadership in building/scaling customer-facing teams.

🎁 Benefits & Perks

• 🚀 Hyper-growth environment with career advancement opportunities.
• 💰 Competitive compensation with equity options.
• 🏠 Remote-first culture enabling work from anywhere.
• 🏖️ Unlimited PTO to recharge when needed.
• 📚 Learning and development stipend for continuous growth.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Assessment· 60 min
3. 3Onsite Interview· 90 min