🛠 Tech Stack

💼 About This Role

You'll provide front-line support and relationship management for ticketing venue partners at AXS's Theaters and Residencies Division. You'll advise on event configuration and troubleshoot technical issues across AXS products, ensuring top-notch client service and advocating for venue partners.

🎯 What You'll Do

• Assist with event and promotion configuration for full-service clients.
• Respond to support and services requests from clients and venues.
• Troubleshoot and resolve or escalate technical support issues.
• Monitor incoming support requests and assign tasks to staff.

📋 Requirements

• High School Diploma or equivalent (BA/BS preferred)
• 3+ years of experience in live event ticketing and event programming
• Problem-solving skills in a high-pressure environment
• Proficiency with Microsoft Office including Word, Excel, and Outlook

✨ Nice to Have

• Experience with Ticket Operations for a venue
• Bachelor's degree

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🏖️ Paid holidays, vacation, and sick time
• 👶 Parental leave
• 💰 401k Plan with employer match (3%)
• 📚 Training and education reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter Zoom Interview· 20 min
2. 2Assessment· varies
3. 3Zoom Interview· 1 hour
4. 4Onsite Interview· 1 hour