🛠 Tech Stack

💼 About This Role

You'll provide frontline technical support to end users and IT professionals, handling incidents via chat, phone, and email. You'll ensure customer satisfaction by meeting Service Level Agreement targets. This role offers growth in a fast-paced IT environment with opportunities to develop your technical skills.

🎯 What You'll Do

• Perform incident triage and escalate or resolve accordingly.
• Answer support inquiries via chat, phone, and email.
• Maintain ticket backlog and follow up within SLA targets.
• Assist in interdepartmental projects and document runbooks.

📋 Requirements

• 2+ years experience in Help Desk or Call Center environment.
• Associate's degree in IT or equivalent experience.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills and customer-oriented attitude.

✨ Nice to Have

• IT certifications (CompTIA, Microsoft, HDI, Apple, ITIL).
• Experience supporting end users in office environments.

🎁 Benefits & Perks

• 🚀 Career development opportunities.
• 📚 Knowledge base and training resources.
• 🏆 Competitive work environment.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 day

🚩 Heads Up

• Mentions performing other duties as assigned (vague expectation).