🛠 Tech Stack

💼 About This Role

You'll lead a Customer Success team driving adoption, retention, and advocacy for Pindrop's secure identity platform. You'll scale customer success processes and partner with Sales and Product to deliver measurable outcomes. This role offers high impact in a fast-growing AI security company.

🎯 What You'll Do

• Lead team focusing on customer adoption and value realization.
• Monitor customer health and drive proactive engagement strategies.
• Coach team on success plans and governance motions.
• Partner with leadership on renewal readiness and risk reviews.

📋 Requirements

• 10+ years in Customer Success or related functions.
• 3+ years people leadership of Customer Success Managers.
• Experience managing enterprise and strategic accounts.
• Proven track record in retention and customer health metrics.