💼 About This Role

You'll resolve complex customer issues across email, phone, and chat for a global refurbished tech marketplace. You'll improve customer experience and KPIs while coaching outsourced agents. You'll carry the customer voice across the company.

🎯 What You'll Do

• Provide quick, clear info on complex issues via email, phone, chat
• Coach and advise outsourced agents online and during visits
• Test new customer solutions and tools
• Carry customer voice across the company

📋 Requirements

• Fluent in English and German
• At least 1 year experience in Customer Care
• Excellent written and oral communication skills

✨ Nice to Have

• E-commerce or social media experience
• Project coordination experience
• Analytical skills with data

🎁 Benefits & Perks

• 🌍 Mission-driven impact on the planet
• 🏡 Hybrid work: 2 remote days/week, 1 remote week/quarter
• 🤝 Employee Resource Groups and mentorship programs
• 📚 Cultural competency training

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Manager Interview· 45 min
3. 3Team Interview· 60 min