Description

You will handle inbound inquiries from worksite employees of small business customers, resolving issues related to timecards, paychecks, benefits, and HR matters via phone, email, or chat. You'll ensure a white-glove experience by providing expert-level support and managing cases in our CRM, contributing to product and process improvements.

Requirements

• Focused on and committed to helping people with care and empathy
• Ability to simplify complicated concepts
• Smart, motivated self-starter
• Adaptability to adjust approach in response to changes
• Solution-oriented with a sense of urgency

Responsibilities

• Manage inbound inquiries from customers' employees via phone, email, or chat
• Provide expert-level support on Justworks product, benefits, payroll, compliance, and HR
• Assist employees with eligibility and enrollment in benefits
• Resolve inquiries related to paychecks, time attendance, tax withholdings, and tax documents
• Manage open cases in CRM to resolve inquiries promptly and keep customers informed