🛠 Tech Stack

💼 About This Role

You'll lead the team ensuring radar technology performs at its best by managing round-the-clock service and support operations. You'll drive operational excellence through process optimization and KPI analysis. This role reports to the Head of Services and Project Management.

🎯 What You'll Do

• Oversee 24/7 service and support operations aligning with business goals.
• Develop and implement service processes to boost efficiency and quality.
• Act as escalation point for complex hardware and software issues.
• Manage customer services portal and incident management system.

📋 Requirements

• BA/MSc in Engineering, Computer Science, or Business Administration with technical foundation.
• 10+ years leading and developing technical service teams and managers.
• Deep understanding of contractual SLAs and safety standards.
• Proficiency in configuration management and product lifecycle.

✨ Nice to Have

• Familiarity with radar systems.
• Dutch language proficiency.
• Experience with Confluence and CRM systems.

🎁 Benefits & Perks

• 🏖️ 30 days paid holiday leave with option to buy 3 more.
• 💰 Comprehensive pension plan.
• 🚗 Commuting allowance for hybrid work.
• 📚 Training and certifications for skill development.
• 💻 High-quality equipment including laptop, monitor, headphones.