Description

You will build strong customer relationships, lead KPI target discussions, improve NPS scores, and pursue incremental SaaS revenue through renewal, upsell, and cross-sell opportunities, while helping retail customers maximize value from the RELEX solution.

Requirements

• Understanding of retail supply chain
• Experience with demand planning, forecasting, replenishment, or related areas
• Comfortable as a trusted advisor providing strategic guidance to leaders
• Commercial experience in SaaS (as provider or customer)
• Strong relationship-building and consulting skills

Responsibilities

• Build and maintain high-quality customer relationships
• Lead KPI target discussions and improve NPS scores
• Identify upsell and cross-sell opportunities to expand SaaS usage
• Monitor customer performance metrics and take corrective actions
• Partner with customers to optimize business processes and reduce costs