🛠 Tech Stack

💼 About This Role

You'll provide high-quality technical support to customers and internal teams, ensuring stability of financial technology systems. You'll analyze tickets, diagnose root causes, and escalate to engineering teams, directly improving user experience and operational efficiency.

🎯 What You'll Do

• Analyze, triage, and manage support tickets for customer and internal issues.
• Investigate technical problems using logs, system data, and SQL queries.
• Structure and document incidents for escalation to engineering and product teams.
• Maintain knowledge base articles to improve support efficiency and scalability.

📋 Requirements

• Experience in customer support or technical support roles.
• Basic knowledge of SQL and relational databases for query execution.
• Ability to analyze logs and interpret technical information to diagnose issues.
• Strong communication skills and ability to explain technical topics clearly.

✨ Nice to Have

• Experience with support or ticketing systems is a plus.

🎁 Benefits & Perks

• 🏖️ Flexible remote or hybrid work model
• 🏥 Health and dental insurance with no co-participation
• 📚 Education support including subsidized courses and language learning
• 🧘 Mental and physical wellness benefits including therapy sessions
• 🎂 Birthday day off and additional lifestyle perks

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min