🛠 Tech Stack

💼 About This Role

You'll lead a team of individual contributors to support the Toast customer onboarding journey, collaborating with customer success, product, and engineering teams. Your role is pivotal in driving process improvements and enhancing customer relationships using data. You'll foster a culture of open communication and professional growth within your team.

🎯 What You'll Do

• Lead and coach a team of individual contributors.
• Drive process improvements using data to support decisions.
• Manage multiple work streams and queues simultaneously.
• Handle escalated customer feedback from Senior Leadership.

📋 Requirements

• 5+ years of experience in performance management and coaching.
• 10+ years experience in onboarding program development and customer experience.
• Experience working with partners and stakeholders in the U.S.
• Ability to manage multiple large-scale projects and lead teams through change.

✨ Nice to Have

• Experience working in the tech industry or for a SaaS company.
• Flexibility to work across both India and US time zones.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work (minimum two days in office).
• 📈 Career development and coaching opportunities.
• 🏥 Competitive compensation and benefits package.
• 💻 Access to AI tools for learning and productivity.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Requires 10+ years experience for a manager role without director scope
• Mentions both 5+ and 10+ years experience in different requirements