🛠 Tech Stack

💼 About This Role

You'll drive onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. You'll use data and repeatable programs to create impact at scale. This role is key to expanding Perplexity's enterprise customer base.

🎯 What You'll Do

• Execute scaled Enterprise customer success strategy
• Manage high-volume SMB and Mid-Market portfolio
• Drive onboarding, adoption, and value realization
• Monitor customer health and identify growth opportunities
• Partner with Sales for expansion and renewal

📋 Requirements

• 3+ years in Customer Success or Account Management
• Experience with SMB/Mid-Market segments in SaaS
• Strong data analysis and prioritization skills
• Proficiency in CRM and CS platforms

✨ Nice to Have

• Experience in AI or productivity tooling
• Familiarity with scaled engagement programs

🎁 Benefits & Perks

• 💰 Competitive salary and equity
• 🏖️ Flexible PTO
• 🏥 Health insurance
• 📈 Growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min