🛠 Tech Stack

💼 About This Role

You'll manage a large portfolio of accounts for the world's leading AI video platform, driving renewals and value for over 100 customers. You'll use data to segment accounts, run 1:many success programs, and ensure a seamless renewal experience. This role offers the chance to shape scaled CS strategies at a $4 billion valuation company.

🎯 What You'll Do

• Manage a portfolio of over 100 accounts.
• Maintain a rolling 90-day renewal forecast.
• Run 1:many success programs and campaigns.
• Prepare proposals and review contracts.

📋 Requirements

• 3+ years of Sales or Customer Success experience in Enterprise SaaS.
• Experience with Customer Success Platforms like Gainsight or ChurnZero.
• Proven track record of achieving personal and team goals.
• Experience managing a high volume of accounts.

✨ Nice to Have

• Background in scaled program management or building playbooks.
• Strong negotiation skills.

🎁 Benefits & Perks

• 🏝️ PTO & Holiday Entitlement
• ✈️ Work from Abroad
• 🏡 Work From Home Budget
• 💸 Referral Scheme
• 👶 Enhanced Parental Leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min