💼 About This Role

You'll serve as the primary point of contact for practitioners and patients, providing proactive assistance and personalized solutions. You'll collaborate with your team to ensure user success and satisfaction across North America, and be a champion of Fullscript. This hybrid role requires flexibility to work every 4th weekend.

🎯 What You'll Do

• Collaborate with practitioners and patients via phone, email, and live chat
• Troubleshoot issues and recommend product features suited to customer needs
• Resolve complex inquiries using support tools and product knowledge
• Gather trends in issues and report feedback to supervisor

📋 Requirements

• Proven experience in customer-centric roles, ideally in retail or hospitality
• Ability to multitask and excel in a dynamic environment
• Strong communication and organizational skills
• Flexibility in scheduling to support customers across North America

✨ Nice to Have

• Familiarity with Gladly and SaaS productivity tools

🎁 Benefits & Perks

• 💰 Competitive Compensation
• 🏖️ Flexible Paid Time Off program
• 📈 RRSP match program
• 📊 Stock Options
• 🏥 Customizable benefits package with HSA

🚩 Heads Up

• Requires working every 4th weekend
• Hybrid role despite location restriction to Ottawa, ON