🛠 Tech Stack

💼 About This Role

You'll lead customer service excellence for a healthcare waste management company. Your core impact is coaching teams on communication and escalations while ensuring accurate operational execution that directly affects billing and revenue. This senior role combines quality coaching with disciplined process oversight.

🎯 What You'll Do

• Coach customer service teams on communication and de-escalation best practices.
• Oversee operational execution including route sheets and service calendars.
• Analyze performance metrics to identify coaching and process improvements.
• Lead and develop Customer Service Supervisors across the region.

📋 Requirements

• 7+ years in Customer Service, Service Operations, or Service Delivery.
• 3+ years in a leadership capacity.
• Experience with CRM systems (Salesforce strongly preferred).
• Strong understanding of Customer Service impact on billing and delivery.

✨ Nice to Have

• Experience in logistics-driven environments.
• Knowledge of routing or dispatch platforms.

🎁 Benefits & Perks

• 🏖️ Paid time off
• 🏥 Health insurance
• 💰 Retirement plan
• 📈 Career development opportunities
• 🏢 Onsite work