🛠 Tech Stack

💼 About This Role

You'll bridge the gap between Implementation, Customer Success, and Operations to ensure premium client experiences. Your core impact is driving service quality and resolving complex client needs as a trusted advisor. This role offers the opportunity to work with a fast-growing mobility tech company that has facilitated over five million rides.

🎯 What You'll Do

• Serve as primary contact for assigned clients, ensuring urgent issue resolution.
• Lead implementation of new business from contract signed through launch.
• Analyze ride feedback to identify and implement service improvements.
• Collaborate with cross-functional teams to address systemic client issues.

📋 Requirements

• 5+ years of experience in Customer Success, Account Management, or Implementation.
• Willingness to travel 10%-20% for client relationships and service strategies.
• Proven ability to manage client relationships and resolve issues swiftly.
• Strong communication skills to present insights and solutions effectively.

✨ Nice to Have

• Proficiency with CRM tools like Salesforce or Kustomer.
• Advanced Excel skills.
• Experience using AI tools to streamline workflows.

🎁 Benefits & Perks

• 📈 Equity stock options for all full-time employees.
• 🏖️ Flexible vacation policy.
• 🏥 Medical, dental, vision, and life insurance coverage.
• 💰 401(k) and FSA plans.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 45 min
4. 4Final Interview· 60 min