2h ago
Call Center Representative
Athens, Greece
full-timejunior HybridInsurance comparison
Description
You will guide customers in selecting services through our platform, manage sales leads from initial contact to final purchase, identify customer needs to provide tailored recommendations, maintain relationships with existing customers, handle incoming calls and resolve issues, and collaborate with internal teams to ensure high customer satisfaction.
Requirements
- High school diploma or Bachelor's degree
- Fluency in Greek
- Tech-savvy and comfortable using computers
- Strong communication skills
- Team player mentality
Responsibilities
- Manage sales leads via platform and oversee customer journey from initial contact to final purchase
- Identify and analyze customer needs to provide tailored recommendations
- Communicate with existing customers to maintain relationships and promote additional services
- Handle incoming calls, resolve issues, and respond to customer inquiries
- Collaborate with internal teams to address and resolve issues, ensuring high customer satisfaction
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