🛠 Tech Stack

💼 About This Role

You'll handle live chat and support tickets for a world-leading cryptocurrency exchange, ensuring fast, accurate, and empathetic responses. Your core impact is resolving customer issues and gathering feedback to improve workflows and AI bot performance. This role stands out for its focus on AI tool validation and testing.

🎯 What You'll Do

• Handle high volumes of live chat and support tickets in assigned language queues
• Identify customer needs and deliver timely, accurate solutions
• Manage complaints, provide solutions, and follow up for resolution
• Support feedback collection and participate in AI bot validation and testing

📋 Requirements

• 1+ year of proven customer-facing experience
• Strong IT proficiency and ability to handle moderately technical queries
• Fluent in English and Czech
• Willing to work weekends, irregular hours, and night shifts

✨ Nice to Have

• Hands-on experience with bot validation, testing, or SOP quality review
• Knowledge of the cryptocurrency or blockchain field

🎁 Benefits & Perks

• 🌍 Remote work
• 💼 Join a leading global blockchain ecosystem
• 📈 Career growth in a fast-paced industry

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min