🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of small to mid-sized customers post-implementation, owning customer health and renewal readiness. You'll partner cross-functionally to increase product adoption and identify expansion opportunities. This role includes a rotating weekend coverage schedule.

🎯 What You'll Do

• Serve as primary post-implementation point of contact
• Conduct proactive check-ins and workflow reviews
• Monitor usage metrics and identify adoption gaps
• Document account status, risk signals, and renewal posture

📋 Requirements

• 2-4 years experience in Customer Success or Account Management
• Experience owning retention or renewal outcomes
• Ability to manage multiple accounts simultaneously
• Experience using Intercom, Notion, and Jira

✨ Nice to Have

• Experience in logistics or field service SaaS
• Understanding of the waste hauling industry
• Ability to create Loom walkthroughs

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote work
• 📈 Professional development
• 🏥 Health insurance