🛠 Tech Stack

💼 About This Role

You'll lead a global team redefining customer success with digital-first strategies and AI-driven automation. Your impact will be building scalable customer journeys that drive adoption and retention for Kong's commercial base.

🎯 What You'll Do

• Lead a global team of CSMs fostering technical excellence
• Design and execute a one-to-many customer success strategy
• Build end-to-end digital customer lifecycles and automate onboarding
• Implement AI-driven tools for personalized experiences at scale

📋 Requirements

• 10+ years in Customer Success, Account Management, or Professional Services in SaaS
• 5+ years leading and scaling high-performing global teams
• Experience leading a Technical Account Manager or Technical CSM function
• Track record building automated customer journeys with CS platforms (Gainsight, Totango, ChurnZero)

✨ Nice to Have

• Experience with API management, microservices, or cloud infrastructure
• Ability to translate complex data into retention strategies and forecasts

🎁 Benefits & Perks

• 💰 Competitive compensation ($250K-$300K + equity)
• 🌍 Remote-first culture
• 📈 Opportunity to pioneer AI-driven customer success
• 🏢 Work with a leading API and AI connectivity company