💼 About This Role

You'll lead a portfolio of customers, driving mutual success plans and engagement strategies as a trusted advisor. Your core impact is helping customers transform their Business Spend Management for immediate value and efficiency. This role collaborates across pre-sales, post-sales, and product teams while gaining exposure to diverse industries.

🎯 What You'll Do

• Establish role as trusted advisor with strategic direction and internal advocacy
• Deliver exceptional customer experience through proactive communication and resource orchestration
• Collaborate across Coupa ecosystem to drive GRR and NRR with defined business outcomes
• Develop customers into advocates via events, webinars, case studies, and references

📋 Requirements

• 8 years P2P and/or S2C domain expertise
• Customer/client management experience from consulting/BPO or S2C SaaS software/solutions
• Ability to develop and maintain executive relationships with influencing strategies
• Project management skills including managing cross-functional teams

✨ Nice to Have

• Entrepreneurial mindset with outcome-based problem solving
• Strong organizational, interpersonal and data analytics skills
• Master's degree preferred

🎁 Benefits & Perks

• 🚀 Pioneering Technology with community-generated AI and global spend data
• 🤝 Collaborative Culture driven by transparency and shared commitment
• 🌍 Global Impact with measurable results on clients and business

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min