🛠 Tech Stack

💼 About This Role

You'll lead global contact center strategy and operations for AXS, a ticketing technology company. Your core impact is driving innovation with AI and emerging technologies to enhance customer support. You'll oversee North American contact centers and scale support operations globally.

🎯 What You'll Do

• Develop and execute global contact center strategy and vision
• Manage day-to-day operations of North American contact centers
• Champion customer experience and integrate feedback into strategies
• Lead, mentor, and develop a high-performing global team

📋 Requirements

• 10+ years senior leadership in global contact center operations
• BA/BS Degree (Advanced Degree Preferred)
• Proven track record of utilizing AI and emerging technologies in customer support
• Strong understanding of contact center technologies and customer experience strategies

✨ Nice to Have

• Masters or advanced degree preferred
• Experience with language translations across time zones and cultures

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Medical, dental and vision insurance
• 💰 401k Plan with 3% employer match
• 👶 Parental leave
• 📚 Development and Learning opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min