Description

In this role, you will partner with the Head of Benefit Operations to turn strategy into execution by designing scalable operating systems and workflows. You'll lead high-priority initiatives, improve decision-making, and ensure organizational resilience through change in a fast-paced environment.

Requirements

• 10+ years of experience in analytical, operating roles at high-growth startups
• 5+ years in CX Strategy or Senior-Level CX Operating Experience
• Experience as CoS or CX Strategy lead in a large tech company
• Proven ability to advise and influence senior leaders on strategy and organizational design
• Systems-first orientation with experience building durable workflows and automation

Responsibilities

• Partner with department head to shape strategy and translate it into priorities and execution plans
• Design and improve BenOps operating cadence (OKRs, performance reviews, leadership rhythms)
• Lead change management initiatives and hold leaders accountable for adoption
• Oversee centralized intake and prioritization of product requests for BenOps
• Own executive-ready narratives and communications that surface tradeoffs, risks, and decisions