💼 About This Role

You'll lead a team of Customer Success and Support Managers at Jungle Scout, owning the post-sale experience for our enterprise platform Cobalt. Your core impact will be driving net revenue retention and expansion while building scalable processes and AI-forward workflows.

🎯 What You'll Do

• Own net revenue retention and upsell targets for Cobalt.
• Build and execute customer engagement strategy to drive adoption.
• Lead and develop 6 Customer Success Managers and 2 Support Managers.
• Oversee support operations for Cobalt and Catalyst across channels.

📋 Requirements

• 5+ years in Customer Success in a B2B SaaS environment.
• 2+ years leading CS or Support teams.
• Proven track record of owning and improving net revenue retention.
• Based in Chicago and available to work in office 3 days per week.

✨ Nice to Have

• Experience with enterprise accounts in ecommerce context.
• Familiarity with CS platforms like Gainsight or Totango.
• Background scaling a team through rapid growth.

🎁 Benefits & Perks

• 💥 Best team with passionate and kind humans.
• 💥 Growth culture with opportunities to elevate skills.
• 💥 Competitive compensation with performance bonus and equity.
• 💥 Flexible Time Off with generous PTO and local holidays.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview or presentation· 60 min