💼 About This Role

You'll collaborate closely with customers ranging from enterprises to startups, helping them maximize the value of our product. You'll use your technical expertise to deliver tailored solutions and provide exceptional support. This role offers the chance to influence product development through customer feedback and insights.

🎯 What You'll Do

• Interact with customers to provide hands-on product support.
• Gather and analyze customer feedback for product improvement.
• Create guides, FAQs, and best practice documentation.
• Collaborate with product, engineering, and data teams.

📋 Requirements

• Technical background to solve product-related issues.
• Customer-focused with proven track record in customer service.
• Excellent communication skills for internal and external audiences.
• Ability to thrive in a dynamic, fast-paced environment.

✨ Nice to Have

• Experience creating support content like guides and FAQs.
• Proactive in using insights to drive product improvements.

🎁 Benefits & Perks

• 💰 Equity included in compensation.
• 🏖️ Flexible PTO (not explicitly stated, common in startups).
• 📚 Professional development opportunities (inferred).