3h ago
Senior Customer Success Manager
Hangzhou, China
โจ $120k-$150k / yearest.
full-timeseniorfinance
๐ Tech Stack
๐ผ About This Role
You'll drive adoption and growth of Payoneer's financial platform among SMEs in China. You'll partner with key customers to strengthen engagement and unlock growth opportunities. This role offers the chance to shape customer strategy and expand business impact in a global fintech company.
๐ฏ What You'll Do
- Manage and develop long-term relationships with top users
- Develop go-to-market strategies and cross-sell offerings
- Propose process improvements to drive client penetration
- Maintain customer activity in CRM and draft business reports
๐ Requirements
- 5+ years of account management or business development experience
- Bachelor's degree in business or communications
- Native Mandarin and high-level English communication skills
- Experience with CRM systems like Salesforce
โจ Nice to Have
- Experience in payments or banking industry
- Experience with data analytics BI tools
- Experience in digital marketing or affiliate marketing
๐ Benefits & Perks
- ๐๏ธ Global financial platform with cross-border opportunities
- ๐ผ Career growth in a leading fintech company
- ๐ International team with diverse colleagues
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter screenยท 30 min
- 2Hiring manager interviewยท 60 min
- 3Panel interviewยท 60 min
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