🛠 Tech Stack

💼 About This Role

You'll investigate and resolve complex technical issues within mission-critical healthcare technology used by hospitals and clinics across North America. Your work ensures the reliability of medical imaging workflows, directly improving patient care experiences. You'll act as a bridge between support, engineering, and client-facing teams, troubleshooting application-level problems and driving system stability in high-availability production environments.

🎯 What You'll Do

• Investigate and resolve escalated production issues for healthcare providers and patients.
• Troubleshoot complex application and system-level issues, including database-backed systems.
• Write and execute SQL queries to analyze system behavior and support root cause analysis.
• Collaborate cross-functionally to resolve technical escalations and improve support efficiency.

📋 Requirements

• 3+ years supporting production software systems backed by databases (e.g., SQL Server, Oracle, MySQL).
• Strong ability to write and use SQL queries to investigate data and system behavior.
• Experience troubleshooting complex software applications beyond hardware or basic IT support.
• Familiarity with business-critical platforms such as PACS, EMR, ERP, or similar enterprise systems.

✨ Nice to Have

• Experience with DICOM, HL7, or PACS/RIS/EMR systems.
• Knowledge of healthcare compliance standards (HIPAA, PHIPA, SOC2).
• Exposure to Windows server environments or SLA-driven environments.

🎁 Benefits & Perks

• 💰 Competitive salary $72,000-$80,000 depending on experience.
• 📈 Equity participation through stock options.
• 🏖️ 4 weeks paid time off plus unlimited paid wellness days.
• 🩺 Extended mental health coverage and 16 weeks parental leave top-up.
• 🌍 Remote-first working environment with inclusive culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min