🛠 Tech Stack

💼 About This Role

You'll own and define world-class support at Anima, a healthcare AI platform saving lives. Your core impact is building automations and playbooks to scale a high-performing support organization. You'll work at the cutting edge of agentic AI and precision medicine.

🎯 What You'll Do

• Handle inbound support conversations via Intercom.
• Host virtual calls to resolve customer issues quickly.
• Create high-quality Linear tickets with reproduction steps.
• Identify recurring pain points and collaborate with product team.

📋 Requirements

• 4+ years of professional experience in customer support or operations.
• Customer-first mindset with empathy and clear communication.
• Relentless problem solver comfortable with ambiguous issues.
• Operational precision and ability to document processes.

✨ Nice to Have

• Experience with Intercom or similar platforms.
• Familiarity with healthcare SaaS or complex OS platforms.
• Interest in automation tools like Zapier or Retool.

🎁 Benefits & Perks

• 🩺 Mission-driven work saving lives in healthcare
• 🏠 Remote-first with UK timezone preference
• 🚀 High impact role defining support from scratch
• 📈 Growth potential into leadership responsibilities

🚩 Heads Up

• Role description mixes IC and manager expectations (player-coach) without clear split.
• Open to 'all experience levels' but requires 4+ years experience.