🛠 Tech Stack

💼 About This Role

You'll bridge research and production, building AI models and agent systems that power 10M+ customer interactions per month across West Africa. You'll own problems end-to-end from discovery to production, tackling hard edge cases like poor connectivity and low-resource languages. This role offers deep ownership and the chance to build infrastructure that serves millions in emerging markets.

🎯 What You'll Do

• Build and deploy AI models and agent systems into production
• Architect autonomous voice and digital agents for customer support
• Optimize models for poor connectivity and low-literacy users
• Evaluate and integrate state-of-the-art voice and text models

📋 Requirements

• 5+ years of experience in AI/ML engineering
• Strong Python and backend engineering skills
• Solid foundation in statistics and ML theory
• Proven hands-on experience building with LLMs (prompt engineering, RAG, fine-tuning, agent orchestration)

✨ Nice to Have

• Research background in speech or LLMs
• Proven Voice AI experience (ASR, TTS, real-time streaming, voice agents)
• Experience building customer support or conversational AI systems

🎁 Benefits & Perks

• 💊 Subsidized health insurance for you and your dependents
• 🍼 6 months fully paid parental leave and fertility assistance
• 🏖️ Flexible vacation (21-30 days typically)
• 💰 $10,000 annual charitable donation matching