💼 About This Role

You'll provide technical assistance to customers and partners of a leading hotel commerce platform. Your expertise will help maintain the SiteMinder brand and enable customers to better integrate products. This role offers a hybrid working model and equity packages.

🎯 What You'll Do

• Provide technical support for SiteMinder products and services.
• Develop customer relationships via phone, chat, and other channels.
• Identify customer needs, set expectations, and resolve issues.
• Act as technical expert and communicate issues internally.

📋 Requirements

• High level of customer service and IT technical skills.
• Fluent German and English communication skills.
• Analytical skills to quickly analyze and resolve problems.
• Tech-savviness across multiple platforms in a KPI-driven environment.

✨ Nice to Have

• Curiosity to understand products.
• Stakeholder management and conflict resolution.
• Openness to learning and feedback.

🎁 Benefits & Perks

• 🏖️ Hybrid working model (in-office & from home)
• 🧠 Mental health and well-being initiatives
• 👶 Generous parental leave (including secondary)
• 🎉 Paid birthday, study and volunteering leave
• 📈 Equity packages

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min