Description

You will lead the global field service strategy for ASM's Samsung Account, managing a ~100-person organization to ensure operational excellence and trusted partnerships. Reporting to the Samsung Account General Manager, you'll drive service performance, build executive customer relationships, and champion talent development.

Requirements

• 20+ years in semiconductor equipment or related capital equipment industry
• Proven experience directly supporting or managing the Samsung Account in a customer-facing leadership role
• Strong background with ALD equipment (Thermal ALD, PEALD, or equivalent technologies)
• Demonstrated success leading large-scale field service or technical organizations across multiple sites
• Excellent communication and influencing skills with senior customer and internal stakeholders on a global scale

Responsibilities

• Lead global Field Service strategy for Samsung Account, aligning with customer roadmaps and ASM's business objectives
• Inspire, develop, and manage a ~100-person Field Service and Service Operations organization
• Act as senior service leader and escalation owner for Samsung, ensuring rapid issue resolution
• Build and sustain executive-level relationships with Samsung stakeholders across engineering, operations, and leadership
• Drive service performance excellence in equipment uptime, quality, workforce effectiveness, and customer satisfaction