Tech Stack

Description

You'll be embedded in our Global Support Hub in Istanbul, ensuring quality of customer-facing support interactions and turning feedback into improvements. You'll work across channels, own feedback analysis, and translate insights into campaigns to improve customer experience.

Requirements

• 1–2 years of experience in customer experience, quality assurance, or CRM
• Strong analytical mindset
• Clear and structured communicator in both English and Turkish
• Native Turkish required
• Hands-on experience with CRM or marketing automation tools is a plus

Responsibilities

• Review and score agent interactions across support channels
• Identify patterns in agent performance and share feedback with team leads
• Analyse customer feedback across channels including CSAT, NPS, public reviews, and transcripts
• Manage operational feedback pipelines and follow-up workflows
• Support design and execution of CRM campaigns tied to customer experience touchpoints