Description

You will be the face of Starlink, triaging and resolving customer issues across multiple channels, analyzing trends, and collaborating with teams to improve the customer experience. This role is ideal for someone looking to join a scrappy, early-stage support team.

Requirements

• High school diploma or equivalent
• 1+ years front-line customer support experience
• Fluent in English and Korean
• Excellent problem-solving skills
• Willingness to work flexible shifts including nights and weekends

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Be a relentless internal advocate for the customer
• Provide technical support using hardware, software, and network expertise
• Surface product, process, and training issues using quantitative and qualitative methods
• Collaborate with internal teams to improve troubleshooting workflows and resolve root-cause issues